Terms of Use

Welcome to Tanovo Assist, an AI-powered business communication platform offered under the DevOnCall brand and operated by onCall Solutions LLC, a limited liability company registered in Pennsylvania, United States.

These Terms of Use govern your access to and use of Tanovo Assist, including our website, dashboard, artificial intelligence features, WhatsApp integrations, and related services.

By creating an account, connecting a WhatsApp Business account, or using our services, you agree to these Terms of Use and acknowledge our Privacy Policy. If you use the Service on behalf of a business, you confirm that you have authority to accept these Terms on its behalf.

You must be at least 18 years old, legally capable of entering into an agreement, and authorized to represent any business registered on the Platform.

You agree to provide accurate account information, maintain the confidentiality of your login credentials, and promptly notify us of suspected unauthorized access.

We may restrict or suspend accounts associated with fraudulent information, security threats, or violations of these Terms.

Tanovo Assist helps businesses manage customer communication through AI-powered WhatsApp assistance. Features may include automated responses, product recommendations, conversation management, human handover, and business knowledge management.

Features and usage limits may vary depending on your subscription plan, account eligibility, and supported integrations.

We may improve, modify, or discontinue features in accordance with applicable law and our contractual commitments.

By connecting a WhatsApp Business account, you confirm that you own or are authorized to manage the account and associated phone number.

You authorize Tanovo Assist to process the account information and messages necessary to provide the Service. You must comply with applicable WhatsApp Business terms, messaging policies, and commerce policies.

Tanovo Assist is not owned, operated, or endorsed by Meta or WhatsApp. Account eligibility, messaging restrictions, and availability of WhatsApp Business app coexistence depend on Meta's requirements.

Changes to third-party APIs, pricing, or policies may affect Platform functionality.

Tanovo Assist uses artificial intelligence to generate responses based on business-provided information and relevant customer conversation context.

AI-generated responses may occasionally be inaccurate, incomplete, or unsuitable. Businesses are responsible for maintaining accurate product information, prices, policies, and assistant instructions.

Businesses should monitor automated conversations and provide human assistance where appropriate. AI-generated content must not be relied upon as professional legal, medical, financial, or other regulated advice.

We do not guarantee specific sales, revenue, or customer conversion outcomes.

You retain ownership of the business information, product catalogues, service descriptions, and other content you provide.

You grant onCall Solutions LLC a limited, non-exclusive license to host, process, store, and transmit that content as necessary to provide, secure, and maintain the Service.

You are responsible for ensuring that your content is accurate, lawful, and does not infringe the rights of others.

Tanovo Assist may process customer names, phone numbers, messages, conversation histories, and other information necessary to provide business communication services.

Businesses generally act as data controllers for their customer information, while onCall Solutions LLC generally acts as a data processor when handling that information on their behalf.

Each party must comply with applicable data protection laws, including relevant requirements of the Kenya Data Protection Act, 2019.

Our Privacy Policy and Data Processing Agreement provide additional information about personal data processing, security, international transfers, retention, and deletion.

You agree to use Tanovo Assist only for lawful business purposes. You must not use the Platform to send spam, commit fraud, impersonate others, harass individuals, distribute malware, or violate applicable messaging and commerce policies.

You must not attempt unauthorized access, circumvent security controls, unlawfully collect personal information, or infringe third-party intellectual property rights.

We may restrict or terminate access where we reasonably determine that these restrictions have been violated.

Businesses remain responsible for customer service, complaints, refunds, disputes, order fulfillment, and decisions requiring human judgment.

Where required by applicable WhatsApp policies or law, businesses must provide customers with an accessible method of obtaining human assistance.

Certain features may require a paid subscription. Applicable prices, billing periods, usage allowances, and taxes will be disclosed before purchase.

Where recurring billing applies, subscriptions renew according to the terms accepted at checkout unless cancelled before renewal.

Additional WhatsApp messaging or usage-based charges may apply where disclosed and authorized.

Cancellation and refund eligibility are governed by our Refund and Cancellation Policy and applicable law.

Eligible new businesses may receive a seven-day free trial, subject to the features and usage limits displayed during registration.

The standard free trial does not require a payment method and does not automatically convert into a paid subscription.

When the trial expires, access to paid features, including automated AI responses, may be restricted until a subscription is activated.

We may limit repeated or fraudulent trial registrations.

Tanovo Assist may rely on third-party providers for messaging, AI processing, hosting, authentication, monitoring, and payments.

Third-party services may be subject to separate terms and privacy policies. We are not responsible for events outside our reasonable control, but remain responsible for our own contractual and legal obligations.

The Tanovo Assist software, branding, design, documentation, and proprietary technology belong to onCall Solutions LLC or its licensors.

You receive a limited, non-exclusive, non-transferable right to use the Service for your authorized business operations.

You may not copy, resell, sublicense, or commercially exploit the Platform without authorization, except as permitted by applicable law.

We aim to provide a reliable and secure Service. However, temporary interruptions may occur because of maintenance, technical failures, security incidents, or third-party outages.

We implement reasonable technical and organizational safeguards, but no internet-based system can be guaranteed completely secure or continuously available.

You are responsible for protecting your credentials and restricting account access to authorized personnel.

Tanovo Assist facilitates communication between businesses and their customers. Unless expressly agreed otherwise, onCall Solutions LLC is not a party to transactions between those businesses and their customers.

Businesses remain responsible for product quality, pricing, availability, order fulfillment, deliveries, returns, refunds, taxes, and customer disputes.

To the extent permitted by applicable law, the Service is provided on an "as available" basis without a guarantee of uninterrupted operation or error-free AI responses.

We do not guarantee any particular commercial result. Nothing in these Terms excludes warranties or rights that cannot lawfully be excluded.

To the maximum extent permitted by applicable law, onCall Solutions LLC shall not be liable for indirect, incidental, special, or consequential losses arising from use of the Service.

Subject to applicable law, our aggregate contractual liability shall not exceed the fees paid by the affected Customer during the twelve months immediately preceding the event giving rise to the claim.

These limitations do not apply to fraud or other liabilities that cannot lawfully be excluded or limited.

To the extent permitted by law, you agree to indemnify onCall Solutions LLC against reasonable third-party claims and expenses arising from your unlawful use of the Service, material breach of these Terms, or infringement of third-party rights.

This obligation does not apply to the extent a claim results from our own breach, negligence, or unlawful conduct.

You may discontinue use of the Service and request account closure through available procedures.

We may suspend or terminate access for material violations, unlawful activity, significant security risks, or outstanding payment obligations, subject to applicable notice requirements.

Verified account deletion requests will be processed within thirty calendar days, subject to lawful retention exceptions. Customer conversation histories are subject to the retention rules in our Privacy Policy and Data Processing Agreement.

We may revise these Terms to reflect changes in our services, technology, or legal obligations.

Where changes materially affect your rights or obligations, we will provide reasonable advance notice where required. If you do not agree to updated Terms, you may discontinue use of the Service.

These Terms are governed by the laws of the Commonwealth of Pennsylvania, United States, without regard to conflict-of-laws principles, subject to mandatory legal protections applicable in other jurisdictions.

The parties agree to first attempt to resolve disputes through good-faith discussions. Unresolved disputes may be submitted to courts of competent jurisdiction in Pennsylvania, subject to applicable law.

If any provision is found unenforceable, the remaining provisions will continue in effect.

These Terms, together with applicable subscription agreements, the Privacy Policy, and the Data Processing Agreement, govern the relevant aspects of your use of the Service.

Failure to enforce a provision does not constitute a waiver of the right to enforce it later.

Tanovo Assist is a product offered under the DevOnCall brand and operated by onCall Solutions LLC, a limited liability company registered in Pennsylvania, United States.

Website: https://devoncall.net

Support Email: info@devoncall.net

Business Address: onCall Solutions LLC 8 The Green Suite Suite B Dover,DE 19901