Refund & Cancellation Policy

This Refund & Cancellation Policy explains how subscriptions, cancellations, refunds, and billing disputes are handled for Tanovo Assist, an AI-powered WhatsApp business communication platform offered under the DevOnCall brand and operated by onCall Solutions LLC, a limited liability company registered in Pennsylvania, United States.

By purchasing a Tanovo Assist subscription, you agree to this Policy and our Terms of Use, subject to any mandatory rights available under applicable law.

Tanovo Assist may offer monthly, annual, or other subscription plans. Subscription prices, billing periods, included features, usage limits, and applicable taxes will be displayed before purchase.

Where automatic renewal applies, subscriptions will renew at the end of each billing period unless cancelled before the renewal date.

By subscribing, you authorize the applicable recurring charges disclosed at checkout.

Additional charges may apply for WhatsApp messaging, AI usage, or other services where such charges have been clearly disclosed and accepted.

Eligible new businesses may receive a seven (7) day free trial, subject to the features and usage limits displayed during registration.

The standard free trial does not require a payment method, and customers will not be automatically charged when the trial expires.

At the end of the trial, access to certain paid features, including automated AI responses, may be restricted until a paid subscription is activated.

Each business is generally eligible for one free trial. We reserve the right to prevent fraudulent or repeated trial registrations.

Any applicable third-party messaging charges or usage restrictions will be disclosed before the relevant services are activated.

Customers may cancel their subscriptions at any time through available account settings or by contacting our support team.

Cancellation prevents future subscription renewals but does not automatically entitle the Customer to a refund for the current billing period.

Unless otherwise stated, Customers retain access to paid features until the end of their current paid subscription period.

After the subscription expires, access to paid features may be restricted or discontinued.

Cancelling a subscription does not automatically delete the Customer's account or associated data.

Customers may request a refund within seven (7) calendar days of their initial subscription purchase if a material technical defect prevents the Service from being used for its intended purpose.

To qualify under this policy, the Customer must report the issue and provide reasonable information to assist our investigation. A refund may be approved if Tanovo Assist is unable to resolve the issue within a reasonable period.

Refunds may also be provided for verified duplicate payments, incorrect charges, unauthorized transactions, or circumstances where a refund is required by applicable law.

A change of mind or failure to use the Service does not ordinarily qualify for a refund after subscription activation, except where required by law.

Refund requests will be assessed fairly, taking into account the nature of the issue, services provided, and applicable legal requirements.

Except where required by applicable law or expressly agreed otherwise, subscription fees for completed billing periods are generally non-refundable.

WhatsApp messaging charges already incurred, AI processing usage already consumed, and disclosed third-party service charges that cannot be recovered are generally non-refundable.

Charges arising from usage exceeding disclosed subscription allowances may also be non-refundable.

Nothing in this section limits any statutory refund or consumer protection rights.

We aim to provide a reliable and accessible Service. However, temporary interruptions may occur due to maintenance, technical failures, or third-party outages.

If a significant interruption attributable to Tanovo Assist prevents normal use of the Service, affected Customers may contact support to request a review.

Depending on the circumstances, we may provide a service credit, subscription extension, or partial refund.

Interruptions caused by third-party providers, including Meta or WhatsApp, do not automatically qualify for refunds. Requests will nevertheless be considered in accordance with applicable law and contractual obligations.

To request a refund, contact our support team using the official contact information provided below.

Please include your registered business name, account email address, payment date, transaction reference, and a brief explanation of the issue.

We aim to acknowledge refund requests within three (3) business days and communicate a decision within seven (7) business days after receiving the information reasonably necessary to assess the request.

Approved refunds will generally be returned through the original payment method where reasonably possible.

The time required for funds to appear in your account may depend on the payment provider.

Cancelling a subscription does not automatically delete a Tanovo Assist account.

Customers who wish to permanently close their accounts may submit a verified account deletion request.

Verified account deletion requests will be processed within thirty (30) calendar days, subject to applicable legal and contractual obligations.

Customer WhatsApp conversation histories are subject to the retention and deletion provisions described in our Privacy Policy and Data Processing Agreement.

Account termination does not eliminate outstanding payment obligations or lawful record-retention requirements.

We may update this Refund & Cancellation Policy to reflect changes in our services, subscription plans, payment processes, or legal obligations.

Material changes affecting existing subscriptions will be communicated with reasonable advance notice where required by applicable law.

The latest version will be made available on our website.

Tanovo Assist is operated by onCall Solutions LLC, registered in Pennsylvania, United States, under the DevOnCall brand.

Website: https://devoncall.net

Support Email: info@devoncall.net

Business Address: onCall Solutions LLC 8 The Green Suite Suite B Dover,DE 19901

For subscription cancellations, billing enquiries, or refund requests, please contact our support team using the official contact information above.