Privacy Policy

Tanovo Assist is an AI-powered business communication platform offered under the DevOnCall brand and operated by onCall Solutions LLC, a limited liability company registered in Pennsylvania, United States.

This Privacy Policy explains how we collect, use, store, share, and protect personal information when businesses and their customers interact with Tanovo Assist.

It applies to registered businesses, authorized users, website visitors, and customers communicating through connected WhatsApp Business accounts.

onCall Solutions LLC generally acts as a data controller for business account information, subscription administration, security, and direct support enquiries.

When businesses use Tanovo Assist to manage customer conversations, those businesses generally act as data controllers, while onCall Solutions LLC acts as a data processor on their behalf.

The specific responsibilities depend on the processing activity and applicable data protection laws.

We may collect business names, account holder details, email addresses, business descriptions, account settings, and subscription information.

Through authorized WhatsApp integrations, we may process customer names, phone numbers, message content, conversation history, timestamps, messaging events, and relevant account identifiers.

We may also collect technical information, including IP addresses, authentication events, device information, application errors, and security logs.

We use personal information to create and manage accounts, connect WhatsApp Business accounts, process messages, generate AI responses, manage conversations, and provide customer support.

We may also process information to maintain security, troubleshoot technical issues, administer subscriptions, and comply with applicable legal obligations.

Personal information is processed only where an appropriate legal basis exists under applicable law.

Tanovo Assist uses artificial intelligence to interpret customer messages and generate responses using relevant conversation context, business instructions, and product information.

Relevant information may be transmitted to authorized AI service providers for processing.

We do not use customer conversation content to train our own general-purpose AI models without separate authorization and an appropriate lawful basis.

Businesses remain responsible for reviewing automated responses and providing human assistance when necessary.

Tanovo Assist integrates with WhatsApp Business services provided by Meta and its affiliates.

When a business connects its WhatsApp Business account, account identifiers, messages, and relevant messaging information may be exchanged to provide the Service.

Meta independently processes certain information under its own applicable terms and privacy policies.

We may share information with authorized providers of messaging infrastructure, AI processing, cloud hosting, database storage, authentication, payment processing, monitoring, and security services.

We require appropriate contractual and security safeguards where applicable.

We do not sell customer conversation data to advertisers or data brokers.

onCall Solutions LLC is registered in the United States, and our service providers may operate in different countries.

Personal information may therefore be processed outside the country where it was collected.

Where required, international transfers are subject to appropriate legal mechanisms and safeguards, including applicable requirements under the Kenya Data Protection Act, 2019.

We implement reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, alteration, or disclosure.

These measures may include encrypted communications, authentication controls, database access restrictions, security monitoring, and incident response procedures.

No internet-based service can guarantee absolute security.

Customer WhatsApp conversation histories are retained for a maximum of twelve months from the last customer interaction, unless earlier deletion is required or a lawful retention exception applies.

Verified account deletion requests are processed within thirty calendar days, subject to applicable legal obligations.

Backup copies may remain temporarily according to documented backup retention schedules. Financial records and other information may be retained longer where required by law.

Depending on applicable law, individuals may have rights to access, correct, delete, restrict, or object to certain processing of their personal information.

Where information is controlled by a business using Tanovo Assist, privacy requests may need to be directed to that business. We will provide reasonable assistance where required.

Individuals may also contact a competent data protection authority, including Kenya's Office of the Data Protection Commissioner where applicable.

Our website may use cookies and similar technologies for authentication, security, preferences, performance monitoring, and analytics.

Where required by law, we will request consent before using non-essential tracking technologies.

Tanovo Assist is intended primarily for business use and is not directed at children.

Businesses using the Platform must comply with applicable legal requirements when processing children's personal information.

We may update this Privacy Policy to reflect changes in our services, technology, or legal obligations.

Material changes will be communicated where required by applicable law. The latest version will be published on our website.

Tanovo Assist is operated by onCall Solutions LLC, registered in Pennsylvania, United States, under the DevOnCall brand.

Website: https://devoncall.net

Privacy Email: info@devoncall.net

Business Address: onCall Solutions LLC 8 The Green Suite Suite B Dover,DE 19901