Data Deletion Instructions

Tanovo Assist, operated by onCall Solutions LLC under the DevOnCall brand, respects your privacy and your right to request the deletion of your personal information.

These instructions explain how business account owners and individuals who communicate with businesses through WhatsApp can request deletion of personal data processed through Tanovo Assist.

To request deletion of your personal data, email info@devoncall.net with the subject line 'Data Deletion Request'.

Include sufficient information to help us identify your Tanovo Assist account, the relevant business, or the personal data associated with your request.

For security purposes, we may request additional information to verify your identity or authority before processing your request. Do not include passwords, authentication codes, or other sensitive credentials in your email.

Business account owners may request deletion of their Tanovo Assist accounts and associated personal information.

Depending on the nature of the request, this may include business profiles, product and service information, AI assistant configurations, stored conversation histories, and other associated account information.

Account deletion may permanently remove access to the Tanovo Assist dashboard and associated configurations. Business owners should export any information they are legally entitled to retain before requesting deletion.

Individuals who communicate with businesses using Tanovo Assist may have personal information processed or stored as part of those conversations.

The business receiving the messages generally acts as the Data Controller and determines the purposes and lawful basis for processing customer information.

WhatsApp customers should ordinarily contact the relevant business directly to request deletion of information controlled by that business.

Alternatively, customers may contact info@devoncall.net for assistance. Where Tanovo Assist processes information on behalf of a business, we may refer the request to that business or assist it in responding in accordance with applicable law and contractual obligations.

Subject to identity verification, applicable law, and relevant retention obligations, eligible information may include account registration details, business profiles, product catalogues, uploaded content, AI assistant configurations, and stored WhatsApp conversation records.

Other personal information associated with the relevant account or service may also be deleted where appropriate.

Deletion from Tanovo Assist does not automatically remove information independently retained by Meta, WhatsApp, connected businesses, or other third-party services.

Following a verified account deletion request, onCall Solutions LLC shall process the request and delete associated personal data from active production systems within thirty (30) calendar days, subject to applicable legal and contractual obligations.

Requests involving information controlled by a business may require coordination with that business before deletion can be completed.

Where additional verification or information is required, we will contact the requester using the available contact information.

Tanovo Assist retains customer WhatsApp conversation histories for a maximum of twelve (12) months from the most recent customer interaction, unless a shorter retention period applies or continued retention is legally justified.

Following deletion from active production systems, residual copies may remain temporarily in protected backups and are targeted for removal within thirty (30) days after active-system deletion, unless a longer period is legally required.

Certain information may be retained where necessary for tax, accounting, regulatory compliance, fraud prevention, security investigations, dispute resolution, or legal claims.

Where backups containing previously deleted information are restored, reasonable steps will be taken to reapply the relevant deletion instructions.

Disconnecting a WhatsApp account from Tanovo Assist does not necessarily delete previously stored personal information or conversation histories.

Business account owners who wish to delete stored information should submit a separate data deletion request.

Disconnecting Tanovo Assist does not automatically delete messages or information independently stored by Meta, WhatsApp, or connected businesses.

Service Provider: onCall Solutions LLC, operating Tanovo Assist under the DevOnCall brand.

Registered Jurisdiction: Pennsylvania, United States.

Website: https://www.devoncall.net/tanovo-assist

Privacy Contact: info@devoncall.net

For deletion requests, please use the email subject 'Data Deletion Request' so that your request can be identified and directed appropriately.